Child Safety Standards

This page sets out Yapzy's published standards against child sexual abuse and exploitation (CSAE) and explains how we keep minors off the Service, how users can report concerns, and what we do when we find a violation. These standards apply to every part of the Service: live voice calls, chat messages, display names, and voice-verification recordings.

1. Yapzy is an adults-only service (18+)

Yapzy connects users by live voice with people they do not know. It is designed for, rated for, and restricted to adults aged 18 or over. Minors are not permitted to use the Service under any circumstances. Our Terms of Service make 18+ a condition of use, and we remove any account we believe belongs to someone under 18 (see section 3).

2. Prohibited: child sexual abuse and exploitation

The following are strictly prohibited on Yapzy, whether in a voice call, a chat message, a display name, a verification recording, or anywhere else on the Service:

• Child sexual abuse material (CSAM) — creating, sharing, requesting, describing, or linking to any sexual content involving a minor, in any form.
• Grooming — befriending or building trust with a minor (on or off the Service) to enable sexual contact, sexual conversation, or the production of sexual content.
• Sexualization of minors — any sexual remark, roleplay, or conduct involving or directed at a person who is, appears to be, or is presented as under 18.
• Sextortion — threatening or blackmailing any person, including a minor, using real or fabricated intimate content.
• Child trafficking or exploitation — advertising, soliciting, or facilitating the sexual exploitation or abuse of a minor in any way.
• Attempting to interact with minors — knowingly matching, calling, messaging, or maintaining contact with a user you believe to be under 18, rather than reporting them.

These rules apply to real minors and to depictions or descriptions of minors. "It was a joke" or "it was roleplay" is not a defense.

3. How we keep minors off the Service

• 18+ distribution. The app is distributed with an adults-only age rating and must not be used by anyone under 18.
• Terms enforcement. Using the Service while under 18 is itself a violation of our Terms of Service and leads to removal.
• "Underage" report reason. Users can report anyone they believe is under 18 directly in the app. These reports feed our moderation systems and are reviewed.
• Human voice-verification review. Some accounts complete a human-reviewed voice verification. If a reviewer believes a voice belongs to a minor, the verification is denied and the account is actioned.
• Removal on discovery. When we determine a user is under 18 we terminate the account, ban the device behind it, and delete the account's personal data as described in our Privacy Policy.

4. In-app reporting and blocking

Every user has reporting tools built directly into the app — no email required:

• Report during a call — any user can report the person they are matched with while the call is happening.
• Rate after a call — after every random call, users rate the other person; a thumbs-down requires a reason, including safety-related reasons such as suspected underage users.
• Block — a blocked user can never be matched with you, call you, or message you again.

Reports are reviewed, counted by our moderation systems, and retained even after the reported account is deleted, so a violator cannot erase their history by deleting their account. Concerns can also be sent to our child safety contact (section 8).

5. How we enforce these standards

• Immediate, permanent bans. CSAE violations are treated as severe: the account is permanently banned, along with the device behind it. There is no appeal for CSAE violations.
• Automatic and manual action. Accounts can be banned automatically when reported by many distinct users, and manually after human review of reports.
• Ban evasion is blocked. Creating new accounts or switching devices to get around a ban is itself a violation, and device-level records help us stop it.
• Evidence preservation. When we identify a CSAE violation we preserve the relevant records (reports, account and device identifiers, and any related content we hold) so they are available to law enforcement, instead of deleting them.
• Law enforcement cooperation. We cooperate with lawful requests from law enforcement and refer serious cases to the appropriate authorities ourselves.

Yapzy's live calls are real-time and are not recorded by us (see our Privacy Policy), so enforcement on calls is driven by user reports — which is why reporting tools are available during the call itself, not just after it.

6. Child sexual abuse material (CSAM)

If we become aware of CSAM on the Service — in any content we host, such as chat messages or verification recordings — we will:

• remove it immediately;
• permanently ban the responsible account and device;
• preserve the material and associated records as evidence, handled only as needed for reporting (never republished or shared otherwise); and
• report it to the relevant authorities — including law enforcement and cybercrime authorities in India, and, where applicable, the National Center for Missing & Exploited Children (NCMEC) CyberTipline.

7. Compliance with child safety laws

We comply with applicable child safety laws in the regions where the Service operates, including:

• India's Protection of Children from Sexual Offences (POCSO) Act, 2012, including its mandatory reporting obligations;
• the Information Technology Act, 2000 (in particular section 67B) and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
• reporting obligations to recognized bodies such as NCMEC, where applicable; and
• Google Play's Child Safety Standards policy.

8. Child safety point of contact

Our designated child safety point of contact — able to speak to Yapzy's CSAE practices and to receive notices from users, authorities, and Google Play — is:

Child-safety emails are prioritized over all other support requests.

9. How to report a child safety concern

• In the app: report the user during the call, or give a thumbs-down with the appropriate reason after the call, and block them.
• By email: write to support.yapzy@gmail.com with the subject "Child Safety". Include the user's display name and roughly when the call or chat happened, if you can.
• If a child is in immediate danger, contact your local police first. In India you can also call Childline at 1098 or file a report at cybercrime.gov.in; in the US, report to the NCMEC CyberTipline.

10. Related policies

These standards are part of our Terms of Service (see the community rules) and work together with our Privacy Policy, which explains what data we hold and retain. If we change these standards we will update this page and its effective date.